Refunds for Registrations for Professional Learning
- A refund of 75% of your registration fee, or a 100% credit, is available up until one week before the event.
- A refund of 50% of your registration fee, or a 75% credit, is available up until the event starts.
- No refund is available after the event starts.
- Registrations are non-transferable.
Please contact us if you have any questions!
Defective Tools, Equipment or Resources (physical items)
- Defective products are defined as those which have an obvious malfunction that prevents the item from being used in the way it was intended due to an error in production
- If replaced, this may have to be part of our next bulk order period
- Credit is granted via coupon voucher
- Customers have 30 days to report a problem from the date of receipt
- User damage does not constitute replacement
- Credit or replacement will be available, depending on the product
- A photo of the defective product will be required
- If we require the item to be shipped back to us, or the supplier, it will be at our expense
Please contact us if you have any questions!
Resending Packages
- If a package is returned to us due to customer error, we are happy to re-ship at the customer’s expense. Cost of reshipment must be pre-paid prior to shipping.
Please contact us if you have any questions!